Twin Technology - Tomorrow's Technology Today
Co-Managed IT Support
You already have IT people — you just need more hands, deeper expertise, or cover when it counts. We work alongside your team, filling the gaps without replacing anyone.
Co-managed IT support from Twin Technology works alongside your in-house team, filling the gaps without replacing anyone. Think of us as an extension of your team: an extra layer of skills, tooling and capacity, available UK-wide and delivered remotely so your people get help fast.
Is it right for you?
When co-managed IT makes sense
- Your IT team is stretched and projects keep slipping
- You need specialist skills (security, cloud, Microsoft 365) you don’t have in-house
- You want 24/7 monitoring and out-of-hours cover without hiring a night shift
- You need holiday, sickness or peak-period backup you can rely on
- Your team is great at day-to-day but needs help with strategy and bigger projects
How it works
How we work with your team
We agree clearly who owns what, plug into your existing tools and processes, and stay flexible as your needs change. Your team keeps control; we provide the muscle, the monitoring and the specialist know-how behind them.
20 years of experience, certified engineers and a dedicated account manager — with the flexibility to scale up or down as your team’s needs change. We make your IT team better, not redundant.
Scope
What we can cover
24/7 monitoring
Proactive monitoring and alerting, around the clock.
Escalation & projects
Escalation support and specialist project delivery when your team needs depth.
Security & compliance
Cybersecurity, patching and compliance — e.g. Cyber Essentials.
Cloud & Microsoft 365
Microsoft 365, cloud and infrastructure expertise on tap.
Service-desk overflow
Overflow cover during busy or short-staffed periods.
Specialist skills
The deep expertise that’s hard — and expensive — to keep on staff.
Let's talk about your team
Tell us where you need cover and we’ll design a co-managed arrangement that fits.