Twin Technology - Tomorrow's Technology Today
Co-Managed IT Support
You already have IT people — you just need more hands, deeper expertise, or cover when it counts. We work alongside your team, filling the gaps without replacing anyone.
Co-managed IT support from Twin Technology works alongside your in-house team, filling the gaps without replacing anyone. Whether you call it co-managed or co managed IT support, the idea is the same. Think of us as an extension of your team: an extra layer of skills, tooling and capacity, available UK-wide and delivered remotely so your people get help fast.
Is it right for you?
IT Support for In-House Teams
- Your IT team is stretched and projects keep slipping
- You need specialist skills (security, cloud, Microsoft 365) you don’t have in-house
- You want 24/7 monitoring and out-of-hours cover without hiring a night shift
- You need holiday, sickness or peak-period backup you can rely on
- Your team is great at day-to-day but needs help with strategy and bigger projects
How it works
Co-Managed IT Services
We agree clearly who owns what, plug into your existing tools and processes, and stay flexible as your needs change. Your team keeps control; we provide the muscle, the monitoring and the specialist know-how behind them.
20 years of experience, certified engineers and a dedicated account manager — with the flexibility to scale up or down as your team’s needs change. We make your IT team better, not redundant.
Scope
What Our Co-Managed IT Services Cover
24/7 monitoring
Proactive monitoring and alerting, around the clock.
Escalation & projects
Escalation support and specialist project delivery when your team needs depth.
Security & compliance
Cybersecurity, patching and compliance — e.g. Cyber Essentials.
Cloud & Microsoft 365
Microsoft 365, cloud and infrastructure expertise on tap.
Service-desk overflow
Overflow cover during busy or short-staffed periods.
Specialist skills
The deep expertise that’s hard — and expensive — to keep on staff.
Not sure which fits?
In-house, outsourced or co-managed?
It’s the crossroads every growing business reaches. Our straight-talking guide compares the costs, risks and benefits of each model — no hard sell — so you can choose with confidence.
Let's talk about your team
Tell us where you need cover and we’ll design a co-managed arrangement that fits.
Frequently Asked Questions
What is co-managed IT support?
Co-managed IT support means we work alongside your existing in-house IT team rather than replacing them — adding extra capacity, specialist skills and 24/7 cover, while your team keeps day-to-day control.
What’s the difference between co-managed and fully managed IT?
Fully managed means we run your entire IT function; co-managed means we support and extend an in-house team you already have. If you have capable IT people who are stretched or lack certain skills, co-managed is usually the better fit.
How much does co-managed IT support cost?
It depends on where you need cover and how much. We design a co-managed arrangement around your team at competitive rates, with no hidden costs — get in touch and we’ll price it for you.